DELIVERY & RETURNS
Standard UK delivery is free for all orders over £100, and charged at £5.20 otherwise - orders to arrive between 3-7 working days*. We offer a £11.99 Express UK Delivery service for all products excluding vases.
All Flower Arrangements and Hand-Tied Bunches are delivered beautifully gift-wrapped using eco-friendly packaging, and with care instructions included.
Please note that our Vase Collection is shipped separately to all Faux Flower & Greenery products and therefore may arrive at different times.
We hope that you love your faux flowers as much as we do, but if you would like to send them back, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return and refund. This same policy applies to Vases.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Please note that unless items are deemed faulty, all return shipping costs will not be refunded.
Note: BYOB (Build Your Own Bouquet) orders are non-refundable unless deemed faulty.
To start a return, please contact us with your refund request and order details. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we have received and approved your return, we will automatically credit your original payment method however please remember it can take some time for your bank or credit card company to process.
Damages and issues
We take great care with all of our faux arrangements, bunches and stems, however should you notice any damages to your blooms, please contact us immediately so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
If an item is bought as a 'Hand-Tied Bunch', the full bunch of stems must be returned to receive a refund - partial refunds are not offered. 'Flower Arrangements' returned with an incomplete number of stems will also not be refunded.
Please note that bespoke arrangements created via our 'BYOB ~ Build Your Own Bouquet' service are non-returnable.
If you have any more questions or queries, please do not hesitate to contact us. Please click here to fill in our contact form and we will get back to you as soon as possible.
* Unfortunately, you may experience unexpected delays during busy periods, however please contact us if you need your flowers quickly for a gift and we will do our best to accommodate